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Frequently Asked Questions
Frequently Asked Questions FAQ Q: How can I view the status of my order? A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view. Q: What are your shipping costs? A: Free shipping . Q: How many days it takes for receive my order? A: It takes about 10 days ( for Lladro) and 6 days (for Akteo) after your order.All shipments are fully insured and well packed. No extra fee's will be added. A: Tracking number? Q: To help you plan when to expect your order, you'll receive an e-mail when the order is shipped. The email also contains the FEDEX Tracking number so you can track the shipment online, and see the expected delivery date. A: Is there LLADRO program insurance program? Q: The Lladró Assurance Program "LAP" is valid, since we are an authorized Lladró dealer since 1994 number 03351. All Lladró figurines come brand new in its original box.All our Lladro are Authentic with full Lladro logo.We guarantee that all are really first choice. Go Back LAP: The Lladró Assurance Program "LAP" is valid .We are an authorized Lladró dealer since 1990. All Lladró figurines come brand new in their original box never open.In perfect condition ( guarantee no chips,cracks,defects )All our Lladro are Authentic with full Lladro logo (tulip).We guarantee that all are really first choice. IMPORTANT We receive one to two deliveries a week from Lladro workshop. If your piece isn't in our week delivery,you'll get it the following week.Thanks Finally ,I kindly request you to send us a positive feedback if you are satisfied with our service and product . All our items we sell are guaranteed to arrive in excellent condition. Each marvelous piece is packed with care. If any piece would arrive damaged please notify us quickly.  We are an authorized Lladro dealer since 1994. All Lladro figurines come brand new in their original box never open.In perfect condition ( guarantee no chips,cracks,defects )All our Lladro are Authentic with full Lladro logo (tulip)..     If you don’t find an item please request us because maybe we have forgotten. |
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